We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fairliar.singapore@gmail.com. Please note that returns will need to be sent to the following address upon confirmation: 6 Raffles Boulevard, #02-309 Marina Square, Singapore 039594

When returning an item, please use a trackable courier to ensure that the package can be traced. We will not be responsible for any returned items that are lost in transit and not received by us. Any unreceived returns will not be reimbursed. Items sent back to us without first requesting an exchange will not be accepted.

Please note that any fees associated with the return of products, including but not limited to shipping fees, customs fees, and handling fees, will be borne by the customer. We kindly ask that you carefully review your purchase before finalising it to avoid any unnecessary fees. Thank you for your understanding.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be refunded in the form of store credits within 5 business days. If more than 10 business days have passed since we've approved your return and store credits were not sent to you via email, please contact us at fairliar.singapore@gmail.com.